FAQ Page

You can find the status of your order in your email. After you place an order you will receive a confirmation email, this means your order is being processed and on its way to be fulfilled. If you received a shipping confirmation email, this means your order is on its way! You can track the status of your order with your tracking number provided in the email.

Sometimes our system makes a mistake with tracking numbers, so if there’s no updates to your tracking information within 48 hours, please contact us at info@dagositnopasta.com so we can sort it out for you.

We’d be happy to help.

Our fulfillment center operates Monday-Thursday, 8 AM - 4 PM. Not including Holidays. Although we strive to ship orders the same day they are placed, It can take 1-3 business days to process and fulfill an order before it ships.

Please note if you have edited your order after it was placed, it may cause a delay in fulfillment.

Changing a shipping address:

If your order has not shipped yet, we can change your shipping address. Please contact info@dagostinopasta.com as soon as possible so we can edit the address before the order goes out.

Changing order contents:

If your order has not shipped yet, we can add or remove items from your order. Please contact info@dagostinopasta.com as soon as possible so we can edit the contents before the order goes out. If you choose to remove item(s) from your order, you will be issued a refund for the item(s). If you choose to add item(s) to your order, you will be issued an invoice for the unpaid items. Please note your order will not ship until your order is paid in full.

Changing a billing address:

Billing addresses are typically only used by banking institutions when reviewing cases of fraudulent purchases. For these security reasons, we cannot edit billing addresses.

If your order has not shipped yet, we can cancel your order. Please contact info@dagostinopasta.com as soon as possible so we can cancel your order before it ships.

If your order has shipped, you can return it via our return process.

You can manage all other subscriptions HERE.

If you are still having trouble, please send us a chat or email us at info@dagostinopasta.com. We'd be happy to help!

Currently we ship only to locations within the United States and not to international locations. Nor do we ship to Canada, Puerto Rico, Guam, or the US Virgin Islands. Our sales & logistics teams are working on expanding our shipping options to Canada and other US territories in the future.

We recommend having it shipped to friend/family member in the U.S. and then them shipping to you OR ordering from one of our wholesalers or Amazon. The risk of loss and title for all product ordered online pass to you when the product is delivered to the shipping address.

Please see our Shipping Policy for more details about our carriers and holiday deadlines.

Our pasta is made with two ingredients, Enriched Semolina Wheat Flour and water. We are not a Gluten Free Product. If you wish to know more about what vitamins our Semolina is enriched with, feel free to send us a chat or email us at info@dagostinopasta.com.

Once your order has shipped, you will receive a shipping confirmation email that contains the postal carrier’s tracking number. This number is how you will track the status of your delivery.

Sometimes our system has technical issues, If you do not see updates to your tracking number please contact Info@dagostinopasta.com so we can get it sorted for you!

We do not personally deliver orders. We cannot give instructions to the delivery driver. If you are not home, typically carrier service drivers will leave your delivery at your front porch, reception area, or mailing room.

We do not personally deliver orders. We cannot give instructions to the delivery driver.

You have 30 calendar days to return an item from the date you receive it. To be eligible for a return, your item must be unused and in the same condition that you received it. Once we receive your returned item, we will notify you that we have received it. We will notify you the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your payment method. You will receive the credit within a certain number of days, depending on your credit card issuer’s policy. Contact us as info@dagostinopasta.com so we can get the process started for you.

Dagostino Pasta strives to ensure its valued customers receive the highest quality products when shopping online. As such, Dagostino Pasta does not honor its 45 day money-back guarantee for sales on Amazon.com, Walmart.com, or other e-commerce platforms without valid proof of purchase from the “Dagostino Pasta” Seller Storefronts.

You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of regular shipping will be deducted from your refund.

Our pasta is made with two ingredients, Enriched Semolina Wheat Flour and water. We are not a Gluten Free Product. If you wish to know more about what vitamins our Semolina is enriched with, feel free to send us a chat or email us at info@dagostinopasta.com.

In 2020, we decided to close our storefront located on Drusilla Lane in Baton Rouge. Since then, we have moved our pasta production facility to New Orleans. We do not operate any storefronts in New Orleans. You can buy Dagostino Pasta at select grocery and retail locations – find the closest one to you HERE.

Any of our gifts, specialty items, bulk options, and merchandise products are sold online only at DagostinoPasta.com.

We're sorry your favorite products are out of stock! We don't have set days for restocks, but we get new product in every week.

The best way to stay up to date is by following us on social media and subscribing to our email list!

Check back again soon!

Have Food Service or Retail inquiries?

Shoot us an email at info@dagositnopasta.com and we’ll make sure it gets to the right person!

Have multiple orders you’d like to place at once?

Shoot us an email at info@dagostinopasta.com and we’ll be happy to arrange it with you.

If your order has a proof of delivery, we suggest checking with neighbors who may have received it by accident. If you still cannot locate your delivered order, we suggest contacting the local office of the postal service used. In most cases, the package can be retrieved. In rare cases you may need to file a claim with the carrier service.

While we cannot take responsibility for orders after the carrier service receives it, you can contact us at contact us at info@dagostinopasta.com and we will try our best to help.

Oh no! Sometimes our pasta and products can be defective or damaged during shipping. We’d be happy to help. Please contact us at info@dagostinopasta.com so we can sort it out for you.

Unfortunately at this time we are not producing our jarred pasta sauces, or our other pastas outside of the Louisiana-inspired shapes.

Dagostino Pasta is committed to protecting your privacy, and we understand that you may have concerns about the information you provide to us and how we use and disclose it. You can read Dagostino’s privacy policy here.

While we do our absolute best to put out the highest quality we can, sometimes defects may slip through the cracks.

If you come across a defect in your order – please contact us so we can make it right at info@dagostinopasta.com.

In your message please provide: Where and When you purchased your pasta, how they were stored since purchasing, the expiration date on the packaging, and pictures of the defect.

Our pricing reflects several factors including the cost of shipping due to the weight of our product, our commitment to maintaining our small family-owned operation, and our desire to support the retailers who carry our products. Additionally, our online store offers exclusive discounts and specialty gifts not available elsewhere. We appreciate your understanding and support!

Yes you can! When you navigate to your online shopping cart, there is a text box prompting you to leave a note to your recipient. This note will be left on a packing slip either inside the package or on the outside of the package.

We love connecting with new people who are passionate about food, pasta, and Louisiana culture like we are! Send an email to info@dagostinopasta.com detailing what kind of work you do, and we’ll make sure it gets to the right people!

You can contact us via:

E-mail us at info@dagostinopasta.com

Phone us at (504) 733-8480.

Chat us at the chat box at the bottom of your screen.

We are typically available between 7AM - 4PM CST – Not including Holidays.

You can contact us with your question:

E-mail us at info@dagostinopasta.com

Phone us at (504) 733-8480.

Chat us at the chat box at the bottom of your screen.

We are typically available between 7AM - 4PM CST – Not including Holidays.